We are committed to choosing better products from the best sources in the world to provide to our customers. Since our customers are located all over the world, we have established multiple warehouses around the world to ensure the efficient delivery of goods to customers. So, usually, your order will be shipped from the warehouse closest to you.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time
    Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 2-7 business days after the order is placed.
  • Shipping time
    This refers to the time it takes for items to be shipped from our fulfillment center to the destination.
    Shipping usually takes about 7-15 days (FREE WorldWide Tracked Shipping). However please be aware that it might take up to 25 days (Due to the COVID-19 situation). You can click here to track your shipping.

The goods will be imported on the consignee/buyer’s behalf. The consignee/buyer permits Introser to import the goods on his behalf. Further, the consignee/buyer comes to agreement that Introser may delegate the responsibility to import the goods on his behalf to a subcontractor (example, a customs broker). Aside paying the cost price of the goods, the consignee/buyer will also pay the duties and taxes.